Frequently Asked Questions
Everything you need to know about your Mor Furniture experience.
What are your delivery and white-glove setup options?
We offer several delivery tiers, including our premium white-glove service where our team will deliver, unpack, and assemble your furniture in the room of your choice, removing all packaging materials.
Do you offer financing or payment plans?
Yes, we provide a variety of flexible financing options through our Mor Furniture credit card and third-party partners to help you create your dream home while staying within your budget.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, returns or exchanges can be initiated within a specific timeframe, provided the items are in original condition. Please note that restocking fees may apply.
Does my furniture come with a warranty?
All our products come with a manufacturer's limited warranty. Additionally, we offer extended protection plans that cover accidental stains, spills, and structural damage for peace of mind.
How can I track my order status?
Once your order is placed, you will receive a confirmation email. You can track your delivery status through our website's 'Order Tracking' portal or by contacting our customer service team directly.
Do you offer removal services for old furniture?
While we do not provide general removal services for all old furniture, we do offer mattress removal services when a new mattress is purchased and delivered via our white-glove service.